Shipping policy

Shipping & Delivery Policy

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery time within Canada: 3–7 business days.

  • International shipping times may vary depending on destination and customs delays.

3. Shipment Confirmation & Tracking

  • Once your order is shipped, you’ll receive an email with a tracking number.

  • Tracking information may take up to 24 hours to update.

4. Address Accuracy

  • Please ensure your shipping address is correct.

  • We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

5. Lost or Damaged Packages

  • We are not liable for packages lost or damaged during transit.

  • If your package arrives damaged, please contact the shipping carrier to file a claim.

6. Customs, Duties & Taxes

  • Bamboocan is not responsible for any customs or import taxes applied to your order.

  • All fees imposed during or after shipping are the customer’s responsibility.

7. Delivery Delays

  • Unexpected delays may occur due to weather, postal strikes, or customs processing.

  • We appreciate your patience during such events.